Known issues and limitations in TRAID and Bokningsinfo
System / Service | Issue | Explanation | Action/workaround | Reference | |
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| 1 | TRAID | Cannot use “Save booking” | In “Checkout” there is now an option to “Save the booking” (On Hold), which responds with a date and time by which the booking must be paid. Some operators do not allow this for departures less than 24 hours ahead. Then the message “IMS failed to put the booking on hold” appears. Some operators do not support “Save booking” at all, resulting in “Not found” or a long technical error message like “The requested resource was not found on this server.” | The booking be paid immediately — select “Confirm transaction” to complete it. |
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| 2 | TRAID | Problem changing password | If you use the email link to change your password but then end up at a screen where you can choose TRAID (or another login option), selecting TRAID will not work.
| After changing, close the browser, clear the browser cache, and restart TRAID using: traid.samtrafiken.se |
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| 3 | TRAID | Cannot refund SJ or Snälltåget after cancellation – “Bad request” error | If you cancel an SJ or Snälltåget leg, this error appears because they currently don’t support cancellation. Their segments must be refunded directly. | Wait at least 30 minutes and then try refunding the segment. |
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| 4 | TRAID | SJ segment not visible in TRAID | When SJ sells a Resplus trip including their own segments, TRAID does not receive that information. | Go to Bokningsinfo to see the complete booking including SJ segments. |
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| 5 | TRAID | Cannot refund a ticket – “The booking does not allow modifications” | If the booking is cancelled and the event log shows | Compensate the traveler in an external system. Otherwise, report the error to Samtrafiken. |
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| 6 | TRAID | Error when booking VR higher class than Fix/Flex | VR products “1st Class Plus” and “Plus” cannot currently be booked in TRAID | Only Fix and Flex can currently be booked. |
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| 7 | TRAID | “Bad request” when booking SJ | SJ requires that a customer (payer) phone number is filled in. | Enter the phone number in +46 format. |
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| 8 | TRAID | Cannot apply traffic disruption discount (TS) only on one segment | Discounts apply at the ticket level, not per segment. Therefore, TS cannot be applied to a single leg. | Two options: 1) Issue entirely new Resplus tickets and cover the cost, or 2) Search each segment separately and apply TS to the original one only. |
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| 9 | TRAID | Only one add-on visible for VR when booking multiple passengers | VR 1st Class Plus/PLUS cannot be booked because of mandatory add-ons. It works via API but not in TRAID. | Change request ST-113 ordered: enable TRAID to handle mandatory add-ons. | ST-113 |
| 10 | TRAID | VR error “Something went wrong” | Occurs when trying to book a sold-out product (e.g., FIX). FLEX still works. | Case 229275, reported to VR (240731 – CR39). |
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| 11 | TRAID | Snälltåget only has MIXED sleeper compartments but TRAID allows gender selection
| The API warns if gender is specified, but TRAID does not. | The product is renamed to clarify that only mixed is available. |
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| 12 | TRAID | Cannot get Interrail discount on Öresundståg or Krösatåg | Interrail discount is not configured for these because the Sydtaxa zone gives extra discounts on Hallandstrafiken and Blekingetrafiken buses. |
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| 13 | TRAID | Cannot book return trips | TRAID does not yet support return bookings in one transaction. | Create two separate bookings. |
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| 14 | TRAID/Bokningsinfo | Segments with Vy Bus4You, or Vy Flygbussarna not visible when travel agency sells the trip | SilverRail has not yet reconnected these operators via Samtrafiken’s booking service (NDS). |
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| 15 | TRAID/Bokningsinfo | Notes on bookings from other systems not visible | Because different booking systems are used, notes from another system cannot be viewed. |
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| 16 | Bokningsinfo | Start and/or end destination not always displayed correctly in passenger view | Information from SJ sales channels can be so complex that it cannot always be interpreted correctly. | The system is old; investigation ongoing to replace it. |
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| 17 | Bokningsinfo | Not usable on mobile | Designed as a customer service tool, not as an onboard tool. | Ask customer service for assistance. On larger screens it’s possible to view bookings. |
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| 18 | Bokningsinfo | Cannot view history of sent SMS | Functionality currently missing. | In backlog for future changes. For now, use Export to extract all messages to Excel for local history.  |
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| 19 | Bokningsinfo | Cannot see full screen on mobile | Designed for customer service, not mobile use. | Customer service must assist onboard staff. |
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| 20 | Bokningsinfo | Passenger type shows as “Unknown” | Happens for student bookings on SJ, Snälltåget, or Vy Bus4You segments. | Will be fixed once SJ, Snälltåget, and Vy Bus4You update their systems. |
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| 21 | Bokningsinfo | Traffic disruption discount not shown for VyBus4You | VyBus4You cannot yet provide this information. | Will be fixed after VyBus4You changes system architecture. |
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| 22 | Bokningsinfo | Cancelled tickets not shown as cancelled | Tickets sold via SJ but cancelled through TRAID (or vice versa) do not appear as cancelled in Bokningsinfo because the bookings cannot be matched. | - |
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