Known issues and limitations in TRAID and Operations

Note: Operations is replacing Bokningsinfo. Bokningsinfo remains available during the summer as a fallback during the transition period and will be phased out in September 2026.

	System / Service	Issue	Explanation	Action/workaround	Reference

	System / Service	Issue	Explanation	Action/workaround	Reference
1	TRAID	Cannot use “Save booking”	In “Checkout” there is now an option to “Save the booking” (On Hold), which responds with a date and time by which the booking must be paid. Some operators do not allow this for departures less than 24 hours ahead. Then the message “IMS failed to put the booking on hold” appears. Some operators do not support “Save booking” at all, resulting in “Not found” or a long technical error message like “The requested resource was not found on this server.”	The booking must be paid immediately — select “Confirm transaction” to complete it.
2	TRAID	Problem changing password	If you use the email link to change your password but then end up at a screen where you can choose TRAID (or another login option), selecting TRAID will not work.	After changing your password, close the browser, clear the browser cache, and restart TRAID using: traid.samtrafiken.se
3	TRAID	Cannot refund SJ or Snälltåget after cancellation – “Bad request” error	This error appears when cancelling an SJ or Snälltåget segment, because these operators currently do not support cancellation through this flow. Their segments must be refunded directly.	Wait at least 30 minutes and then try refunding the segment.
4	TRAID	SJ segment not visible in TRAID	When SJ sells a Resplus trip including their own segments, TRAID does not receive that information.	Use Operations to view the complete booking, including SJ segments
5	TRAID	Cannot refund a ticket – “The booking does not allow modifications”	If the booking is cancelled and the event log shows `EXTERNAL_COMPENSATION`, the booking has been locked for refund.	Compensate the traveler in an external system. Otherwise, report the error to Samtrafiken.
6	TRAID	Cannot apply traffic disruption discount (TS) only on one segment	Discounts apply at the ticket level, not per segment. Therefore, TS cannot be applied to a single leg.	Two options: 1) Issue entirely new Resplus tickets and cover the cost, or 2) Search each segment separately and apply TS to the original one only.
7	TRAID	VR error “Something went wrong”	Occurs when trying to book a sold-out product (e.g., FIX). FLEX still works.	Case 229275, reported to VR (240731 – CR39).
8	TRAID	Snälltåget only has MIXED sleeper compartments but TRAID allows gender selection	The API warns if gender is specified, but TRAID does not.	The product is renamed to clarify that only mixed is available.
9	TRAID	Cannot get Interrail discount on Öresundståg or Krösatåg	Interrail discount is not configured for these because the Sydtaxa zone gives extra discounts on Hallandstrafiken and Blekingetrafiken buses.
10	TRAID/Bokningsinfo	Segments with Vy Flygbussarna not visible in TRAID	Vy Flygbussarna has not integrated their inventory system to the National Distribution System.	Use Linkonline to view segments with Vy Flygbussarna.
11	TRAID/Bokningsinfo	Notes on bookings from other systems not visible	Because different booking systems are used, notes from another system cannot be viewed.
12	Bokningsinfo	Start and/or end destination not always displayed correctly in passenger view	Information from SJ sales channels can be so complex that it cannot always be interpreted correctly.	Use Operations instead.
13	Bokningsinfo	Not usable on mobile	Designed as a customer service tool, not as an onboard tool.	Use Operations instead.
14	Bokningsinfo	Cannot view history of sent SMS	Functionality currently missing.	Use Operations instead.
15	Bokningsinfo	Cannot see full screen on mobile	Designed for customer service, not mobile use.	Use Operations instead.
16	Bokningsinfo	Passenger type shows as “Unknown”	Happens for student bookings on SJ, Snälltåget, or Vy Bus4You segments.	Expected to be resolved when SJ, Snälltåget, and Vy Bus4You update their systems.
17	Bokningsinfo	Traffic disruption discount not shown for VyBus4You	VyBus4You cannot yet provide this information.	Expected to be resolved after VyBus4You changes its system architecture.
18	Bokningsinfo	Cancelled tickets not shown as cancelled	Tickets sold via SJ but cancelled through TRAID (or vice versa) do not appear as cancelled in Bokningsinfo because the bookings cannot be matched.	No workaround available.
19	Operations	Traffic disruption discount not shown for VyBus4You	VyBus4You cannot yet provide this information.	Expected to be resolved after VyBus4You changes its system architecture.
20	Operations	Cancelled tickets not shown as cancelled	Tickets sold via SJ but cancelled through TRAID (or vice versa) do not appear as cancelled in Operations because the bookings cannot be matched.	No workaround available.
21	Operations	Timeout in “Sök bokning” when searching by ticket number or external ticket number	Searching for a booking using the criteria “ticket number” or “external ticket number” currently results in a timeout. The error message “Kunde inte ladda bokning – timeout of 10000ms exceeded” is displayed.	As a workaround, use “booking number” as the search criteria instead. This issue will be fixed in the next release.
22	Operations	Performance issues when searching “Alla tåg” with large search results	Performance issues may occur in the Passenger List when searching “Alla tåg” and the result includes many passengers and transports.	A fix is planned for an upcoming release.