Support and contact
Overview
Support within the BoB framework is intended to assist in implementing, interpreting, and applying the BoB Standard.
Support covers clarification of specifications, governance and administrative matters, questions related to implementation, and issues concerning Participant Metadata administration.
All formal communication with the BoB administration shall be submitted through Samtrafiken’s Support Portal, which serves as the official channel for handling inquiries. The Support Portal is structured to ensure clear responsibilities, traceability, and consistent processing of matters.
Peer Dialogue – BoB Tech Group
The BoB Tech group provides a forum for dialogue between participants.
This forum may be used for:
Technical discussions related to implementation
Clarification of specification details
Exchange of experiences and best practices
Informal questions regarding interpretation of the standard
The BoB Tech group is intended for peer exchange and collaborative discussion. It does not replace the formal support process. You can requst to join the BoB Tech group via Samtrafikens support channel: help.samtrafiken.se
Formal Administrative Support – Samtrafiken Support Portal
All formal questions and requests directed to Samtrafiken regarding the BoB Standard shall be submitted via Samtrafiken’s Support Portal.
This includes matters such as:
Requests related to metadata administration
Questions requiring official clarification
Matters related to test environments
Proposals for improvements or changes
The Support Portal constitutes the official entry point for communication with the BoB administration.
Governance Contacts
Within the BoB administration, the following roles hold formal responsibility:
Service Owner Standards (Tjänsteägare): Johan Hammar, johan.hammar@samtrafiken.se
Service Manager Standards (Förvaltningsledare): Agnes Ödén Vento, agnes.oden@samtrafiken.se