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Samtrafiken helpdesk

For traffic data updates, contact us at indata@samtrafiken.se.

For the current price list, please contact the key account manager, whom you can find here.

  1. Samtrafiken helpdesk
  2. Service Requests

Service Requests

Request services, configuration and suggest improvements.

Ordering services for operators

Request services such as TRAID, Ledsagningsportalen, biljettlänk via SMS or Bookings API.

Required fields are marked with an asterisk*
Powered by Jira Service Management
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